Who we are
MOBS TRADING LTD, company number 17153256, is responsible for the personal information described in this policy. Our registered office is Office 1051, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR.
Information we collect
When you make an enquiry or booking, we may collect your name, email address, telephone number, postcode or town, appliance details and the information you include in your fault description.
If you contact us by phone, email or WhatsApp, we also keep the information you choose to provide and a record of relevant correspondence.
How we use your information
- To respond to your enquiry and assess the requested service.
- To arrange visits, provide quotations and manage repairs.
- To communicate service updates and handle questions, complaints or warranty claims.
- To maintain business, accounting and legal records.
- To protect our website, customers and business against fraud or misuse.
Our lawful reasons
We normally use your information to take steps you request before entering a contract, to perform a contract, to meet a legal obligation, or for our legitimate interests in running and improving our service. Where consent is required, you may withdraw it at any time.
Sharing and storage
We only share information where needed to deliver the service, operate our website, obtain professional advice, comply with law, or work with an engineer or service provider involved in your booking. We do not sell personal information.
We keep information only as long as reasonably needed for the purpose collected, including legal, tax, warranty and dispute requirements. Appropriate technical and organisational safeguards are used to protect it.
Your rights
Depending on the circumstances, you may ask to access, correct, delete or restrict your personal information, object to certain uses, or request a portable copy. You may also complain to the UK Information Commissioner’s Office.
To make a request, email mobstradingltd@gmail.com. We may need to confirm your identity before responding.